Return & Refund Policy

We want to ensure our customers are completely satisfied with their purchases. If you are not happy with your order, you may be eligible to return it for a refund. This policy outlines the procedures for returns and refunds.

30-Day Return Window

Items can be returned within 30 days from the date of receipt. To be eligible, your return request must be initiated within this period.

Eligible for Return

To qualify for a return, the item must meet one of the following conditions:

  • The item arrived damaged, defective, or is the wrong product.
  • The item is in brand-new, unused, and unopened condition with all original packaging intact.

Not Eligible for Return

We do not accept returns in the following cases:

  • Items for which a return is requested more than 30 days after receipt.
  • Items that have been opened, used, or show any signs of wear (including light use).

If you have questions about whether your specific item is eligible for return, please contact us at [email protected].

How to Initiate a Return

  1. Contact Us: To start a return, please email us at [email protected] within 30 days of receiving your item.
  2. Provide Information: In your email, please include:
    • Your order number.
    • The name(s) of the item(s) you wish to return.
    • A brief reason for the return (e.g., damaged, no longer need, etc.).
    • For damaged or defective items, please attach a photo or video showing the issue.
  3. Await Instructions: We will respond within 1-2 business days with further instructions and will provide a pre-addressed return shipping label. Please do not send back any items without our prior confirmation.

Return Method

  • Returns are by mail only.
  • A pre-addressed return label is provided (download & print, free). Please attach this label and drop the parcel with the specified carrier.

Please Note

  1. Do not return items without prior arrangement.
    Returning items without contacting us first may result in damage or loss during transit.
  2. Items must be properly packaged.
    Proper packaging includes using padded envelopes or boxes, or any method that ensures the package will not be lost or damaged during shipping. Returns may be denied if items are damaged or lost due to improper packaging.

Return Shipping Costs

We want your shopping experience to be worry-free. Therefore, we offer free return shipping for all eligible orders, regardless of the reason.

  • Free Pre-Paid Label: Whether the item is defective or you simply changed your mind (remorse), we will provide you with a pre-paid return shipping label at no cost to you.
  • No Hidden Fees: There are no restocking fees or return shipping charges deducted from your refund.

Simply follow the “How to Initiate a Return” steps above to receive your free return label.

Restocking Fee

We do not charge a restocking fee for any returns.

Refunds

Once we receive and inspect your return, we will email you to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days via your original payment method. Please note that refund processing times may vary depending on your bank or credit card company. If your refund processing exceeds 15 business days, please contact us at [email protected]. Your satisfaction is always our top priority, and we will ensure a smooth and expedient refund process.

Contact Us

Email: [email protected]
Business Address: No. 62, A14734, Shengli Road, Zhutan Town, Wanzai County, Yichun City, Jiangxi Province 336100, China